Legal Intake Coordinator

Orlando, FL

Full Time

Entry Level

The Mesothelioma Center at Asbestos.com is seeking a Legal Intake Coordinator to serve as the first point of contact for individuals and families navigating asbestos-related diseases. This role plays a critical part in connecting patients with appropriate resources by engaging early, building trust, and ensuring a seamless transition into patient advocacy support.

The ideal candidate brings a strong understanding of mesothelioma and related conditions, along with the ability to communicate clearly and compassionately. This role requires a resourceful professional who can engage sensitively with patients, assess needs, and help connect individuals to medical, legal, and financial support systems.

Key Responsibilities

Make timely outbound call attempts to patient requests
Engage with patients or family members to understand needs and provide relevant information
Act as the first point of contact, thoroughly understanding patient needs, documenting exposure history, and identifying potential legal avenues
Guide patients and families through the complexities of mesothelioma-related legal processes
Connect patients with a vetted legal network, ensuring a seamless handoff and high standard of service
Document call outcomes, track follow-ups, and maintain accurate, confidential records in Salesforce
Serve as a compassionate and professional resource, addressing questions and concerns with sensitivity
Partner with internal patient advocacy teams to ensure smooth transitions of qualified leads
Act as a financial advocate by ensuring patient legal needs are supported across external partners and internal teams
Maintain compliance with industry regulations and confidentiality standards
Participate in ongoing training to stay current on patient needs and communication best practices
Assist with email campaigns and communication efforts for patient advocacy initiatives
Contribute to SEO efforts for doctor and patient advocate profiles
Support webinar planning and execution
Collaborate with medical experts and content teams to develop educational resources that simplify complex legal concepts
Contribute to outreach efforts across email, webinars, social media, and LinkedIn

Qualifications

3+ years of experience in patient advocacy, healthcare intake, customer service, or a call center environment preferred
Strong phone communication skills with the ability to build rapport quickly
Empathetic, patient-focused approach with comfort handling sensitive health-related conversations
Ability to work independently and collaborate using tools such as Google Meet and Slack
Proficiency with CRM systems, Microsoft Office, and online communication platforms
Strong organizational and problem-solving skills with the ability to prioritize effectively

Why This Role

Direct impact at the earliest stage of a patient’s journey
Mission-driven work centered on advocacy and support
Exposure to evolving patient needs and outreach strategies
Collaborative, purpose-driven team environment

If you are skilled in communication and driven to support individuals through complex and sensitive situations, apply to join a team focused on meaningful impact!

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