Case Manager

Orlando, FL

Full Time

Mid Level

The Mesothelioma Center at Asbestos.com is seeking a Case Manager to support individuals and families navigating asbestos-related diseases. This role is responsible for managing patient relationships after initial intake, ensuring continuity of care, and coordinating access to medical, financial, and support resources.

The ideal candidate brings experience in patient advocacy or care coordination, with the ability to manage ongoing patient needs, communicate clearly, and ensure patients remain supported throughout their journey. This role requires a detail-oriented professional who can assess evolving needs, coordinate resources, and maintain a high standard of patient care.

Key Responsibilities

Manage patient relationships during intake, ensuring consistent and reliable support
Assess patient needs across treatment, insurance, financial assistance, and support services
Coordinate referrals to medical providers, support services, and external partners as needed
Guide patients and families through care decisions, helping them understand options and next steps
Maintain detailed, accurate, and confidential records of all patient interactions within the CRM
Provide ongoing follow-up to track patient progress and adjust support as needs change
Act as a patient advocate by identifying barriers to care and working to resolve them
Partner with internal patient advocacy teams to ensure smooth transitions of qualified leads
Collaborate with internal teams to align on patient needs, resources, and care strategies
Maintain compliance with privacy standards and organizational protocols
Participate in ongoing training to stay current on patient needs, treatment options, and available resources

Qualifications

5+ years of experience in patient advocacy, case management, care coordination, or a related role
Strong communication skills with the ability to build trust and maintain long-term patient relationships
Empathetic, patient-focused approach with comfort handling sensitive health-related situations
Ability to work independently and collaborate across teams using tools such as Google Meet and Slack
Proficiency with CRM systems, Microsoft Office, and communication platforms
Strong organizational and problem-solving skills with the ability to manage multiple patient cases

Why This Role

Direct impact on patients throughout their care journey
Mission-driven work centered on advocacy and coordinated support
Exposure to evolving patient needs and care strategies
Collaborative, purpose-driven team environment

If you are experienced in managing patient relationships and ensuring continuity of care, apply to join a team focused on delivering meaningful, ongoing support!

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Case Manager

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