Patient Intake Representative (Contractor)
The Mesothelioma Center at Asbestos.com (https://www.asbestos.com), is the industry leader for patient advocacy, searching for an empathetic and professional Patient Intake Representative for a remote, part-time contractor role.
The primary purpose of this position is to reinforce call coverage for low and medium-priority patient inquiries during periods of high need. This role involves handling outbound calls, with a focus on initial contact, assessment, and documentation.
This position is ideal for an independent professional seeking a flexible, remote engagement focused on direct patient communication without the requirements of ongoing meetings or follow-up case management.
Schedule and Compensation:
- Position Type: 1099 - Contractor (Independent Contractor)
- Pay Rate: $19.00 per hour
- Flexible schedule: Part-time, up to 29 hours per week
- You can select preferred availability (including day, evening, and weekend shifts) and may increase or decrease hours in response to organizational needs and workload
Core Responsibilities
- Handle outbound calls for low to mid-tier patient inquiries with professionalism, empathy, and patience.
- Actively listen to patient and caregiver concerns, providing clear, compassionate support and accurate information on available resources.
- Assess each caller’s needs and connect them to the appropriate internal teams (e.g., case management, medical liaisons) as needed.
- Document all call interactions, outcomes, and updated lead information swiftly and accurately in the company’s CRM system (Salesforce).
This position is focused on initial contact and assessment. All callbacks and follow-up tasks will be handled by full-time team members. This role does not require participation in ongoing team or company meetings.
Qualifications:
- 2+ years of experience in a high-volume call center, patient support, customer service, or sales environment (healthcare setting is strongly preferred).
- Strong phone etiquette, with excellent verbal communication and active listening skills.
- Demonstrated ability to remain composed, empathetic, and patient when handling sensitive or emotional situations.
- Proficiency in navigating CRM systems (Salesforce preferred) and other cloud-based tools (e.g., VoIP phone systems, Microsoft Office).
- Able to work independently, manage time effectively, and maintain strict patient privacy standards.
- Familiarity with medical terminology, oncology, or asbestos-related diseases is a plus.
- Must provide your own computer equipment.
- Must have reliable high-speed internet.
- Must maintain a quiet, private, and HIPAA-compliant remote workspace suitable for professional calls.
If you are passionate about patient advocacy and want to make a difference in the lives of those affected by asbestos-related diseases, we encourage you to apply!